Managing complexity with design thinking

This week on #TheGPPodcast, we’re continuing our discussion around ‘design thinking’ with a focus on complexity. How can we make the complicated simple? Should this always be our objective? And can we prepare people for chaos?

Learning design guru Julie Dirksen returns to the podcast to share her experiences with Ross Garner and Owen Ferguson.

Show notes

Julie’s book, Design for How People Learn, is a must-read for anyone working in our field. It’s available from Amazon:

More from Julie can be found at her website:

Much of this discussion was based on the Cynefin Framework. Wikipedia provides a good overview here: 

The Apgar Score for checking the health of newborn babies is also explained on Wikipedia: 

If you were interested in Owen’s example of a simple, life-saving algorithm developed at a hospital in Cook County, the full paper reference is:

Reilly BM, Evans AT, Schaider JJ, Das K, Calvin JE, Moran LA, Roberts RR, Martinez E. Impact of a Clinical Decision Rule on Hospital Triage of Patients With Suspected Acute Cardiac Ischemia in the Emergency Department. JAMA. Available at:

CB Insights research into earnings calls is at: 

Clark Quinn’s book, Millennials, Goldfish & Other Training Misconceptions, is available from ATD: 

And, for something completely different, Romesh Ranganathan’s interview with Doc Brown is available from the Hip Hop Saved My Life podcast at:

Much of this discussion explored the Cynefin Framework, shown in this graphic:

Cynefin Framework: Complex, Complicated, Chaotic, Simple

Subscribe to the Podcast

There are so many ways to subscribe to TheGPPodcast. Click your preference below and subscribe.

Connect with our speakers

If you’d like to share your thoughts on the show, you can tweet us @RossGarnerGP, @OwenFerguson, and @UsableLearning.

You can also find us @GoodPractice or @GoodpracticeAus.

You can also find us on LinkedIn.