In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D?
This week on the GoodPractice Podcast, Ross Dickie is joined by Owen Ferguson and River Island's Mike Collins to discuss how L&D can contribute to the customer experience.
You can watch the Jimmy Kimmel video Owen mentions on YouTube.
You can get the latest episode of the podcast using one of the following links.